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I use Zipwhip when a member needs to book a class or cancel a class as well as a prospect who wants information about my company The …
Starting at $19 per month
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What is Twilio Zipwhip (discontinued)?
Zipwhip, a texting-for-businesses application for two-way text between a company and its customers, was acquired by Twilio, and discontinued.
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Pricing
Starter
$19.00
Cloud
per month
Unlimited
$49.00
Cloud
per month
Premium
$99.00
Cloud
per month
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Twilio Zipwhip (discontinued)?
Zipwhip, was a texting-for-businesses application for two-way text between a company and its customers. It was acquired by Twilio in 2021 and is now EOL, and no longer available for sale.
Twilio Zipwhip (discontinued) Video
Zipwhip invented Texting for Business. Since 2014 when we first enabled texting to and from existing landline, VoIP and toll-free phone numbers, Zipwhip has empowered more than 30,000 businesses to communicate with their customers in the most effective way possible.
With Zipw...
Show More Twilio Zipwhip (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zipwhip, a texting-for-businesses application for two-way text between a company and its customers, was acquired by Twilio, and discontinued.
Reviewers rate Support Rating highest, with a score of 1.4.
The most common users of Twilio Zipwhip (discontinued) are from Mid-sized Companies (51-1,000 employees).
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(21)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
February 22, 2022
Texting Platform
We use Zipwhip to correspond with our Season Ticket Members and new prospects. Our Fan Services Reps will reach out to their clients to deliver information through that platform. Most frequently, we use it for information that can be delivered quickly and is generally pretty brief. We’ll use email or phone for more in-depth info.
- Plugs into Salesforce
- Allows you to use current phone number
- Easy correspondence with clients
- Platform is being sold and is going away
- No opportunity to continue with platform after this year
- Mass texting
- Plug into Salesforce
- Texting
- Using your phone number
- More touchpoints to clients
- Clients are happier
- Our retention has gotten better
September 10, 2020
An application that has continued to lose value
We currently only use Zipwhip within two departments. One that uses it to outbound text customers once they sign up for a tour automatically, which is a nice feature and one for inbound texts to a toll-free number. The department that uses it for automatic texting also uses it for conversations with their college-age customers who prefer that method of communication.
- API to allow triggered text messaging.
- Tied to a direct phone number that people can also call.
- Easy to track a conversation in a thread.
- Very painful customer service and account management. We originally used this throughout the whole organization, but due to issues with their account management and service, we moved most away from it.
- Overpriced for what it offers when other services offer both text and voice for a lower cost
- Mobile app and desktop app did not always received texts in real time.
- They out of the blue raised the price 300% on us that negatively impacted the budget we had planned out for the year.
- Initially it did help increase contact rates.
- Time consuming and hard to manage.
- EZ Texting and Dialpad
We mainly use EZ Texting to bulk text when needed and we use Dialpad for our 1 on 1 communications via text now. Our voice is through Dialpad so it is a lot more efficient for agents to be in one place for all manners of communication. EZ Texting allows us to bulk text where Zipwhip did not allow us to do that